The folks at Graupner USA are fantastic. Excellent service in a very timely manner. Doug is extremely knowledgeable and helpful. His mannerism is such that you know everything will be taken care of. Other online businesses could take lessons from this gentleman.
Thank you Graupner, I'm glad I switched my radio brand to yours.
Reviewed by: (Verified Buyer) Peter K Lehotsky from Florida on 6/2/2017
Great warranty service
Thank you Graupner Customer Service
The warranty part I had received for my X8-N was good ,
Quick shipping and Great customers service.
Reviewed by: Cuong Lam from Canada on 5/18/2017
After calling and speaking to Doug regarding a failed firmware updateon my MZ-24, it was fixed rapidly but afterwards, when I bound my transmitter to a 12 channel receiver, I shut the receiver off and then the transmitter. When I then turned the transmitter on, there was no reset button at the bottom of the pop-up screen. Doug called back moments after I put in the call and after troubleshooting, determined we should do a factory reset. I guess I was a little heavy on the fingers and the result was me having to send it in for repairs. This guy has been a pleasure to deal with and I give kudos to the Graupner USA team.
Reviewed by: (Verified Buyer) John Sohm from Stone Ridge, NY on 5/12/2017
Thank you for horning the warranty.
Reviewed by: Al Latchford from Latham, NY 12110 on 11/23/2016
After 13 months of club racing, I noticed a hairline crack forming around the trigger on my X-8N radio, within a weeks time Graupner USA sent me a replacement trigger which I was able to swap out in about 5 minutes and my radio was as good as new, thanks Graupner USA!
Reviewed by: Bill DeLong from Austin,TX on 5/10/2017
After speaking with Doug about broken switches, he sent them to me free of charge. We had a good laugh about how his have broken as well. Great service guy and extremely knowledgeable and personable. Extremely happy with this radio and fantastic service. Well done Graupner ????
Reviewed by: (Verified Buyer) Daniel Derksen from Lethbridge on 9/12/2017
Owner of d&d remote control racing
Great item works great
Reviewed by: (Verified Buyer) Douglas Huffman from Kingman on 6/22/2017
Fulltime RC Flyer on Flathead Lake
Excellent service in a very timely manner. Doug is extremely knowledgeable and helpful. I had a complex change to my MZ-18 to transmit on SUMD8 setting for my Aura Gyro and Doug glided me through the adjustments. Other online businesses could take lessons from this gentleman. Thank you Graupner.
Reviewed by: Keith from Polson on 8/1/2017
Had to get a replacement Alpha 110 and the process was hassle free and very quick, very happy with the service.
Reviewed by: Jeremiah from Los Angeles on 11/23/2016
The replacement hatch cover for my Micro Magic fit perfectly. Thank you for the prompt attention and service.
Reviewed by: Denny from Naples, Fl on 12/7/2016
Great attention from GraupnerUsa. They were prompt and sent the replacement part without any issues. They certainly have my trust.
Reviewed by: Alex Hall from Newport on 12/8/2016
Servo warranty replacement
Reviewed by: David from France on 12/15/2016
The trigger on my X-8n needed to be replace just after a year of owning the radio. I contact Graupner USA and they had me a replacement part in hand in only a few days! Graupner products are some of the best value on the market but their customer service is second to none!
Reviewed by: Scott Robert from Massachusetts on 1/3/2017
Awesome charger with outstanding technical support and warranty.
Reviewed by: Jan Trojanowski from Punta Gorda on 1/29/2017
Just a few reviews down the page it was said Graupner USA is awesome...this is true.
Reviewed by: Mark from Beaufort on 2/7/2017