The folks at Graupner USA are fantastic. Excellent service in a very timely manner. Doug is extremely knowledgeable and helpful. His mannerism is such that you know everything will be taken care of. Other online businesses could take lessons from this gentleman.
Thank you Graupner, I'm glad I switched my radio brand to yours.
Reviewed by: (Verified Buyer) Peter K Lehotsky from Florida on 6/2/2017
Great warranty service
Thank you Graupner Customer Service
The warranty part I had received for my X8-N was good ,
Quick shipping and Great customers service.
Reviewed by: Cuong Lam from Canada on 5/18/2017
After calling and speaking to Doug regarding a failed firmware updateon my MZ-24, it was fixed rapidly but afterwards, when I bound my transmitter to a 12 channel receiver, I shut the receiver off and then the transmitter. When I then turned the transmitter on, there was no reset button at the bottom of the pop-up screen. Doug called back moments after I put in the call and after troubleshooting, determined we should do a factory reset. I guess I was a little heavy on the fingers and the result was me having to send it in for repairs. This guy has been a pleasure to deal with and I give kudos to the Graupner USA team.
Reviewed by: (Verified Buyer) John Sohm from Stone Ridge, NY on 5/12/2017
Thank you for horning the warranty.
Reviewed by: Al Latchford from Latham, NY 12110 on 11/23/2016
After 13 months of club racing, I noticed a hairline crack forming around the trigger on my X-8N radio, within a weeks time Graupner USA sent me a replacement trigger which I was able to swap out in about 5 minutes and my radio was as good as new, thanks Graupner USA!
Reviewed by: Bill DeLong from Austin,TX on 5/10/2017
Owner of d&d remote control racing
Great item works great
Reviewed by: (Verified Buyer) Douglas Huffman from Kingman on 6/22/2017
After speaking with Doug about broken switches, he sent them to me free of charge. We had a good laugh about how his have broken as well. Great service guy and extremely knowledgeable and personable. Extremely happy with this radio and fantastic service. Well done Graupner ????
Reviewed by: (Verified Buyer) Daniel Derksen from Lethbridge on 9/12/2017
Sent my X-8e transmitter back to Doug for a charging problem. I few days later, I received a new replacement with the latest firmware. It's nice to know you can get great service in a timely manner when you need it!
Reviewed by: Bob Mellen from Hutto, TX on 9/14/2017