WELCOME TO THE GRAUPNER REWARDS SHOP!

At Graupner, we appreciate our customers and believe their loyalty should be rewarded!

That’s why with every purchase you make on the Graupner USA website, we will apply reward points to your account. 

You can redeem your reward points against products that are part of the Graupner rewards program.

Products that are redeemed are essentially for free and you only pay for shipping or sales tax if applicable.

To view and redeem rewards, you need to have an active user account and be logged into your account.

Viewing available rewards can be done from your account page at the My Rewards tab or when browsing our product pages.

To redeem a product simply add it to your shopping cart. You will be notified if there are not enough points available to redeem.


SPEND A DOLLAR, GET A POINT

Each time you make a purchase at Graupner USA you will be rewarded with one point for every dollar spent. You can receive additional points when you write a product review and sign up for our newsletter.

From time to time we will also add additional reward points on certain products which will increase your reward points very fast towards free products.

JOINING

Just register on our website and you are immediately enrolled to start earning reward points.

HOW TO REDEEM

Make sure you are logged into your user account when you plan to redeem some of your points. After you are logged in you will notice the points needed to redeem next to the add to cart button. If you have enough points just click on the redeem button which will place the product in your shopping cart.


GIFT CERTIFICATES

Gift certificates cannot be redeemed for points at this time.

POINTS AVAILABILITY

Points are immediately available after your products have shipped and you can use your available point balance to redeem products. However, if you decide to return the product(s) for which you earned reward points for a refund we will deduct the value of the products redeemed from your refund plus any extra cost associated with the return of a product as stated in our terms and conditions.

POINTS EXPIRATION

Rewards remain valid for one year. Before their expiration date you will receive an email reminder from Graupner USA so you can take proper action. At any time you can always check your rewards point balance and transactions from your user account.